There is obviously a software problem with the access controls on the new hub which has also been reported on other threads on the forum. With our Keep Connected Promise for Halo customers, we'll get you back online quickly if your broadband stops working. pausing the internet for your children during mealtimes or after bedtime). Free P&P and no upfront costs. 0 Ratings. It's free for all BT Broadband customers. Parental controls for Apple, Android and other devices. BT Complete Wi-Fi – Performance. 16. 65% of young people aged 11-16 are in favour of the. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. Filter harmful sites and easily manage how much time they spend on apps like YouTube, Roblox, SnapChat and more. browser will ask you if you want to activate any of your BT Extras, including BT Parental Controls. Schedule time offline. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. 168. Ive had a long couple of weeks. Low on minutes, data or texts? Just add one of our bolt-ons. I'll send you a private message so you can get in touch and we'll be happy to help. Here s what s in this guide What s in the box 2 Get to know your BT Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 BT Smart Hub Power cable and plug (in two parts) Filter Broadband cable (grey ends) Wireless. Coverage checker. This may take several minutes. Works when using your BT ID on UK BT Wi-fi hotspots. Use your parental control PIN to control access to programmes with an age rating. From reading all the Q’s about this on this forum and the B. Our network reaches over 99% of the UK, so we've got you covered. How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. 4GHz or 5GHz band, depending on. You can then manage your BT TV account and change your Netflix plan. Payment PIN help. Once activated, you will then be able to change your filter level to. I am trying to override a blocked site but BT. To set up parental controls, you should: Log in to My BT. Under General, tap Amazon Kids. You can change it at any time. . Parents be aware that the latest firmware update has removed the ability to manage access control in Home Hub 2. BT Virus Protect Download it on your device so you’re protected whenHello, Currently my BT router blocks access to various miscellaneous sites even though parental control is off. BT Smart Hub Aerial cable (not supplied) Go straight to step 2 if you don’t have an aerial and are going to stream via the internet. BT Parental Controls have been around for almost a decade, with customers having to actively choose whether to enable them when signing up for their broadband and setting up their Smart Hub. Smart Hub 2's new addition will make parents feel like online gods. TV Content including BT Sport. Download Link - Direct Download, Instant Download. Whenever I try I get the message below with the option greyed out for Parental Controls. When I look in the MyBT App > More > Your wi-fi network, I can see both my Hub and Disc listed, along with an option to setup a new disc and Manage your wi-fi settings. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. TV & Broadband. Options. I've also got a Wi-Fi disc setup. By using Broadband Backup, your BT Mobile parental controls will apply. You may want to keep your Mini Hub plugged in to make. ) (Make sure you’re connected to your home network. At the time then the only way to do this was to use a 3rd party router (Billion) and link this to OpenDNS. Parental controls wont turn off. Press then go to (Settings) at the top right of 1 month free, then £3. Use a pin or paperclip to press and hold the recessed Reset button on the back of your hub for 15 seconds until the hub lights go out. Try messaging Darren for help. BT Virus Protect works on compatible PC/MACs. Thank you! All done, just need to figure out all the unknown devices on my network… assume they’re all the apple products as none of those areBT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. . Full Fibre 900 with Halo 3. Whenever I try I get the message below with the option greyed out for Parental Controls. . Home phone including Digital Voice; BT Mobile; Email. You need to change both. Impressively, the TP-Link Deco X60’s close-range performance was better even than the Netgear Orbi WiFi 6, the Deco X60 beating its top download speed of 60. Hi, I am new to forums but thought I would give it a go as I am now getting desperate for a resolution. Go to your Netflix player – if it’s a smart TV for instance you should have a “network setup” page or similar (you may need to consult the manual there) 6. Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. I've tried :BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Distinguished Sage Mark as New; Bookmark; Subscribe;. BT Smart Hub and Ultrafast Smart Hub - switch on access controls. However, if you don't have one, you can still use Content Controls, but you must make sure you’re using BT DNS settings. BT Parental Controls is a new service that allows you to stay in control of what your family accesses on the internet and it's FREE for all BT Broadband and BT Infinity customers. It can handle 1 Gigabit internet connection speeds, and has optimized traffic algorithms for gaming devices. Circle is now part of Aura, the leader in family online safety. Flexible and affordable sim only deals with no contract. If you do encounter slowdowns in your network, it can be caused by a misconfiguration in your network or on one of your devices. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. I want to get some semblance of parental control over internet usage by my 10 year old twins who are breaking up for 8 weeks and are completely screen addicted . YouTube or site related to alcohol) my access is blocked with the message “site has been blocked by BT Parental Controls because the account holder has Light filters on”. Since moving house my BT parental controls are not working. • Control your Kids internet access with touch of a button. There are a range of filters to choose from to block. e. The Smart Hub 2 router has improved Wi-Fi performance compared to the original Smart Hub. Access control - Smart hub 2. Once activated, you will then be able to change your filter level to. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Help & support2. 5. Web Protect and Advanced Web Protect. 5. Once activated, you will then be able to change your filter level to. BT Broadband . - BT Community. We’ll email or text you when your broadband is ready. Despite multiple restore of the smart hub 2 and re-install of the MyBT app I cannot any longer activate or adjust my parental controls. Sites such as Google are defined as 'Search Engines' and are not blocked by BT Parental Controls. Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. If you want to make any changes to the hub settings, you'll need the admin password. (13 pages) Switch BT Home Hub Quick Start Manual. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. Access control - Smart hub 2. Can you confirm that is your BT Mobile parental controls that you are trying to turn on,. Click on the device from the list. Note: For parental controls to work correctly, your devices and apps must be up to. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Click Change Settings next to BT Access Controls. When you set up your BT Hub for the first time, wireless is automatically switched on. We regularly release software upgrades for our Hubs. For example, you can control your children's internet use. Your hub might need to update its software. We don't recommend turning off your wireless as our Hubs can give you superfast connections with a wired and wireless connection at the same time. Set up the Wireless Accces Point to have the same SSID and password as the SmartHub. Keith_Beddoe. BT Parental Controls is a network based solution designed to help parents protect their children online. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Tap Devices in the bottom menu bar. Prior to this they worked without fault. If you have full fibre FTTP, you simply need a router. 99 a month, or £53. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Includes BT Virus Protect and a BT Smart Hub. I've seen this happen before when a Fibre upgrade has been delayed and it is due to a mismatch with our system records. I also tried deleting parental controls (not just switching them off), waiting over 24 hours and then reactivating. My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. Coverage checker. 85. If you're logged into the app with a BT ID that has account holder status you can manage the Wifi controls on a Smart Hub 2 by following the below steps. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. The new BT Business Smart Hub 3 we installed keeps enabling DHCP every time a firmware update is installed. Home setup, Wi-Fi & network discussions. Use your parental control PIN to control access to programmes with an age rating. If you already have BT Broadband and wish to add parental controls to your hub, you can do this online using your My BT account. Even if I specifically block a site like BBC (as a test) I can still access it on any device logged on to the home wifi network. Parental control apps are no use what so ever. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. Smart Setup turned on/off (Smart Hub 2) Solved! Go to Solution. That’s why we include BT Parental Controls free with all our broadband packages. It’s also important to consider installing anti-virus software and parental controls:HI, I recently upgraded to Fibre 300 and have the Smart-hub 2. I have BT Fibre with Smart Hub 2. Unless of course you have the extra BT Complete Wif black disc, as that only works with the smart hub 2. Keith_Beddoe. Coverage checker. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of. If you’ve not changed this, you should find it printed on a card mounted on the back of your router. Existing customer with a BT Hub. It helps protect every device connected to your BT Hub, or when you connect to a BT Wi-fi hotspot using your BT ID. Total Security: HomeCareTM provides personalized features, including Parental Controls, Antivirus, and Quality of Service (QoS)* to ensure a safer online experience. Re: My BT App not showing Parental/Device controls in the app I was persuaded to upgrade my router to the latest Smart Hub 2. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads,. BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. If you delete your account – your settings will be lost. You can also select Settings from your remote control, Home Menu or with voice control. Press then go to (Settings) at the top right of Double bubble with this post as I have both an issue with my broadband contract and parental controls, but could only choose one category. Any desktop, tablet or phone connected to the BT Home Hub (or whatever. Flexible and affordable sim only deals with no contract. For example, you can control your children's internet use when you're not about. To get the actual xbox console working with xbox live I had to change the DNS settings in the console to google DNS settings in the console settings. 0 RatingsJust go back to using your old home hub, if it does everything you want it to. 02. 4GHz or 5GHz band, depending on. on 06-12-2021 09:56 AM. Set Access control feature enable to ‘yes’. I have lost the feature to turn off Parental Controls temporarily (for one hour). . @SteveoSteve. Once activated, you will then be able to change your filter level to. Seems a shame that the BT Parental Controls settings seem to make no difference. Next, select the first device that you want to control and choose the days and times for which you want to set limits. This Parental Controls feature allows you to set up unique restrictions on internet access for each member of your family. 02. You can adjust these settings in the mobile section of MyBT. on 11-05-2020 03:27 PM. Bolt-ons. • Stop smart devices from sending traffic on internet (printers, etc). These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. Scroll down to and click on the Manage your extras button. EE. which is BT infinity and using the now tv app on xbox or pc. Read Recombu Digital’s guide to parental internet controls Parental Controls is a whole-home solution, meaning that filtering is applied at the gateway to the home. More top tips include: Talking to your child. Annual price changes and terms apply. At this stage, you’ll be asked to enter your admin password. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. Slide the button to Off in the BT. 99. The new Wi-Fi Controls, which can be managed via the MyBT app or via the account settings on a browser, come as standard, for free, on the Smart Hub 2 and give parents or guardians greater control. BT broadband. You have been temporarily locked out. . no longer works. Low on minutes, data or texts? Just add one of our bolt-ons. Watch the video to get quick tips on how to manage parental controls on BT Broadband. This will let you watch subscription channels like BT Sport or use catch-up services. Do I need to g. Advanced parental controls: Creating and managing separate Wi-Fi networks has limitations around number of networks and. There are a range of filters to choose from to block content and usage. Download the app and connect it to your camera to: - get sound and motion alerts straight to your phone, so you’ll be the first to know when something happens. Reply. Type 192. The easiest way to access the BT Smart Hub Manager is to type 192. #1 parental controls for all your kids’ mobile devices. Open the web browser on any device, preferably a PC or laptop, and type 192. It was something technical on BT's side of things. See how to set up BT Parental Controls and which sites to block. That’s easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data to find out if BT is down in the local area. If it’s not use our hub light guide to get back online. For the Smart Hub 2, the 5GHz channel has a maximum throughput of 1733Mbps and the 2. 4. Controls & Settings guide. The new system uses 802. . . To find out how to use it, just click on the dropdown for your Hub. Help & supportOperating Temperature: 0℃~40℃ (32℉ ~104℉) Storage Temperature: -40℃~70℃ (-40℉ ~158℉) Operating Humidity: 10%~90% non-condensing. Hi folks. ThatÕs why we include BT Parental Controls free with all our broadband packages. g. . Distinguished Sage Mark as New; Bookmark;. Select Quick Setup Wizard. Manage everything from location tracking to. If you’ve not changed this, you should find it printed on a card mounted on the back of your router. Hi KevinW, The business hub doesn't have any access/parental controls like the BT Homehub does. 2. BT Parental Controls. Home Broadband. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Select Control wi-fi access for your devices to manage your. These filters will. When I login to MyBT and go to the Parental Controls settin. Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT PlayerADSL/Copper broadband. This is interfering with our Windows Server 2019 DHCP. With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. Use your parental control PIN to control access to programmes with an age rating. BT Business Smart HubParental Controls not working. Your payment PIN can be used to. Get 3 months free broadband. My plusnet hub was working 10 days ago but I must admit I didn't check it was the other day when I swapped it for the BT business smart hub. . 254 in the address bar. (21 pages) Switch BT Home Hub 5 Information And Troubleshooting Manual. Parental controls wont turn off. Please try after 15 minutes. When I first started using the. From the app, click Your products, scroll down, and select BT Parental controls. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. You may want to keep your Mini Hub plugged in to make. Once you’ve clicked on the device, the following screen should appear. 168. 1. 1. Tap Activate Parental Controls. Let your kids browse online safely. Bear in mind that if you have Digital Voice you will need to use the BT Smart Hub2. When I click the 'Activate' button I receive the 'Parental controls will be set up within 24 hours' message but this is not happening. BT Parental Controls. How about you try respecting your parent's rules. If you’ve lost the password. Using BT TV. There is also a USB port. BT Smart hub 2 parental controls. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. With a built-in hub to control IoT devices (ZigBee/Bluetooth/WiFi), and. 0 Ratings 7 REPLIES 7. My family is growing up and I'm becoming more concernedI got BT Broadband set up last Tuesday. Flexible and affordable sim only deals with no contract. Are you a business user? BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. You have been temporarily locked out. The parental controls set for your Broadband Backup may be different to those on your normal hub. Explain why you are setting parental controls; to keep them safe. Home phone & Mobile. . Cancel anytime. Everything is going great but I can't set up BT Parental Controls or Web Protect. I've put the BT Business hub back in situ and changed the DNS to the Open DNS numbers but i'm getting the same problem, it works on a normal tab. Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. I have a slight concern also that the other BT. A site is being blocked incorrectly by BT Parental Controls. The tool is quick and easy to set up and simple to manage. Re: Parental Controls. BT Sport; Mobile Plusnet Mobile; Sim only deals. Find out how to fix any problems you might be having with BT Parental Controls. The 'My Extras section is nowhere to be seen. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. 1. BT Broadband . Choose your child’s device below to find step-by-step instructions on setting up parental controls. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. It uses a mobile signal to connect your devices until we've fixed the fault. Important! There are two kinds of PIN for BT TV. There have been a few issues with parental controls not activation due to data mismatch. Our network reaches over 99% of the UK, so we've got you covered. It does have a "Pause All" feature, which will pause every device connected to the WHW network, but devices can't be excluded. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. Archive Staging. BT Employee. Can anyone tell me how to overcome this as w. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. On parental controls, I was testing something at the weekend and turned off BT Web Protect and BT Parental Controls in the BT App. Set up your Smart Hub Plus by following the instructions in the EE app. PArental controls: I changed a setting yesterday in bt parenatl controls and kids lost access to roblox. BT Broadband Parental Controls information Type of guide Broadband & Mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Re: Whole Home Mini Disc Wifi Extenders and Parental control. • BT Hub/SmartHubs 4, 5 and 6 (Scheduling on SmartHub 6 models) • CenturyLink models. 2. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. To check if your Content Controls are active at any time, just repeat steps 1-5. Parental Controls are set by default on the Min Hub. Find the best signal location in your house - this is often near a window. Re: Replacing Smart Hub 2 with an Asus router. Find out how to fix any problems you might be having with BT Parental. Smart Hub BT Mini Hub BT Mini Connector BT TV box Hello What’s in the box Get to know your Smart Hub Front Back. Simply follow the steps below. Simple. DarrenW sorted it out for me. If you delete your account – your settings will be lost. 27. Learn how to get the best wi-fi performance at home >. 5hrs trying to figure this out. The same firewall and BT Parental Controls from the company's previous models are also included, so you can restrict web access if needed. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. Select the times. 4GHz or 5GHz band, depending on. Set up and use Parental Controls. I recently moved to a new hub (Smart Hub 2) & hoped that might help the situation, but it's still the same, al. We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. Low on minutes, data or texts? Just add one of our bolt-ons. If you have more than one child, you can set up different parental controls for each child. BT Parental Controls. Open a search engine of your choosing. SEE SUPPORTED ROUTERS BEFORE PURCHASE • Take Control of your WiFi. BT Smart Hub (088138) at great prices. The guarantee only applies when your Smart Hub 2. Bills & Packages; BT Groups. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. Someone posted an answer to a similar question which was a link to information, but that link does not work. Follow these simple steps to permanently remove BT Parental Controls. However, after a power cut earlier this month (don't know if it was the cause of my issue or just a coincidence), now the app keeps clearing all the groups. The Account Holder needs to set up and maintain this service. BT Sport; Mobile Plusnet Mobile; Sim only deals. 168. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. Hello , Newbie here. There are a range of filters to choose from to block content and usage. Turn on Windows 10 parental controls, then select Start > Settings > Accounts > Family & Other People > Manage Family Settings Online. I’ve since upgraded to a Ubiquiti kit. But if you're having problems, you can try creating another wireless network by splitting your Hub's SSID. Let’s set up your TV Box and remote. It usually takes around 20 minutes, but it can sometimes take up to 1 hour. Select Control wi-fi access for your devices to manage your screen time online. Find ‘Manage your extras’ towards the bottom of the page. You'll find it on the back of the Hub if you haven't updated it.